Feature Requests

We only wish to offer certain specific slots every day for particular appointments, for example 8am-10:30am, 10:30am-1pm and 2pm-4:30pm, and would like to specify these directly.

We use a call answering service that can book meetings for our team when our clients call in. All we need to do is provide our "Shareable TimeZest URLs" with the answering agents. However, 1. My clients are based almost exclusively in EST. 2. The call answering service agents are all across Canada (6 different timezones). 3. In this use case, it is not my EST-based clients who are using the TimeZest links themselves. 4. The call answering service, perhaps based in MST or CST, is using the TimeZest links to book appointments on behalf of my EST-based clients who are being assisted by phone. 5. The call answering service doesn’t want to have an additional manual step of toggling the timezone for 99.9% of the calls they handle for us (and frankly, I wouldn’t want to have to do that either) It seems like this could be easily resolved with a simple URL parameter. For example, auto-detecting would remain the default for the URL https://companyname.timezest.com/person-name/teams-meeting But the timezone could be pre-selected with a URL like https://companyname.timezest.com/person-name/teams-meeting?timezone=est

It would be nice if the reminders didn't fire over the weekend or at least had the option to restrict it to business hours only. Pausing the timer for the weekend or something similar and resume it on Monday. Holidays too.

Some of our VIP contacts have executive assistants (EAs) that manage their calendar. It would help those EAs (and thus help us keep things running smoothly with our VIPs) if we could send the EA the appointment request, then have TimeZest automatically send the confirmation and calendar event to the VIP.

It would be great to only show certain appointment types by board.

I would like to allow some end users to be able to toggle on and off certain appointment types on their personal page. I would see this have two different restrictions. 1. There should be an option in the appointment type itself where I can set it to be an available type and 2. I would want to give this access to only certain roles. Happy devving ;)

It would be useful to have a third dropdown menu in the Autotask widget for TimeZest allowing you to choose an appointment length. Right now you either have to create a separate appointment template for each amount of time you want (e.g. Remote Access 30min, Remote Access 1hr, ect.) or you have to use the option under additional options to set a custom time. I think it would be better to choose your appointment type then set the appointment length using another dropdown. Alternatively, just bringing the custom appointment length scheduling up from the additional options area to the main area would work as well. My recomendation for the widget: Resources: Appointment Type: Appointent Length: Show additional options

We want an option that tells TimeZest to always create a service ticket in the PSA, even if the scheduled user's default/primary calendar is set to 365. We run into calendar sync issues between 365 and our PSA and prefer to write the appointments in 365 for that reason, but we still want a ticket to be created in our PSA no matter what.

It would be great if we could set up appointment type that are only available for certain users (or a group of users). Different job functions need different appointments and it doesn't make sense for everyone to sort through the ones they don't need.

Is there a way to remove the "INVITE GUESTS" box on the client confirmation screen (the screen they get after selecting their date/time) for appointment types that are PHONE CALLS rather than online teams meetings where that field is most useful?