Alberta moves to permanent UTC-6 in November 2026. TimeZest now handles this, so appointment times, reminders, and calendar invites stay correct for Alberta users and their customers. You don’t need to change anything.

If your account reaches its monthly triage limit and “Stop triage at limit” is on, you’ll now see a notice in the Triage tab and the Review Ticket screen. It tells you AI suggestions are paused and you need to set the fields yourself. Manual triage works the same as before.

Tickets in Unassigned now have a “Review ticket settings” option in the three-dot menu. Open it to change the board, status, type, priority, company, contact, and more. Your changes save to your PSA. Dispatch HQ also learns from your corrections.

You can now choose “Eligible Technicians” when you send a scheduling request. Dispatch HQ builds the group from the technicians it already found qualified for that ticket. You don’t need to build a team yourself. Your customer gets the earliest time from anyone who can do the work.

We know that when something isn't working, the last thing you want is a slow support experience. That's why we've introduced Grant Temporary Support Access, a new feature that lets you give our Support team a time-limited window into your TimeZest account so we can investigate issues and reproduce bugs directly in your environment. No more lengthy back-and-forth trying to describe configurations or share screenshots. Simply open your profile menu, click , choose a duration of 24 hours, 48 hours, or 3 days, and our team gets to work. You stay in full control the entire time, with the ability to revoke access whenever you'd like before the window closes. It's faster support, with full transparency and zero compromise on your account security.

Learning more here: http://help.timezest.com/en/articles/15033851-grant-temporary-support-access

You can customize the subject line of the calendar invite TimeZest sends to your clients when they book an appointment.

Until now, the calendar invite subject was fixed. Your clients saw whatever TimeZest generated automatically, with no way for you to adjust it. For many of you, that meant invite titles that felt too "support-y" for sales appointments, included ticket number formats that triggered PSA email processing, or simply didn't reflect how your MSP communicates with clients.

Many TimeZest customers voted on this request and told us the same thing: the calendar invite is a client-facing touchpoint, and it should look and feel like it came from your business.

Every appointment type now has an editable Calendar Subject field. You can write your own subject line, use dynamic variables to pull in contextual details, or combine both.

Learn how to set it up here: http://help.timezest.com/en/articles/15033573-customizing-the-calendar-invite-subject-line

You can now create a TimeZest appointment directly on behalf of a client without sending a scheduling link. When a client already knows the date and time they want to meet, simply open Calendar HQ or the TimeZest pod, insight, or tab inside your PSA ticket, fill in the details, and book it on the spot. All the same actions fire as they would for a self-scheduled appointment, including confirmation notifications, calendar invites, conference links, and ticket updates. No more working around your PSA's native calendar tools.

Learn how to set it up here: https://help.timezest.com/en/articles/15033186-creating-an-appointment-manually-in-timezest

Calendar HQ:

From the ticket's pod:

The Users page now supports bulk actions, allowing administrators to activate licenses, deactivate licenses, or delete multiple users simultaneously from a single selection.

Calendar HQ now supports custom color assignment per calendar source, making it easy to distinguish appointments from your PSA, Microsoft 365, and TimeZest, at a glance.

We have improved how the product looks and works to help you manage your team’s schedules more quickly and with less effort:

We updated the calendar layout so individual appointments are easier to distinguish at a glance. This reduces visual clutter and helps you spot the right appointment faster, especially on busy schedules.

We are beginning to introduce adding color to appointments to make their source more obvious. In this release, all TimeZest-scheduled appointments appear in yellow. In an upcoming release, you will be able to set your own colors based on where the appointment came from, such as your PSA or Outlook. This will make it easier to understand context without opening each appointment.

You can now select existing teams to view their calendars directly in Calendar HQ. This allows you to quickly switch between teams without manually changing filters, making it easier to manage schedules across multiple groups.

Common appointment actions such as Reschedule, Reassign, and Cancel are now displayed more prominently in the appointment flyout. This makes it clearer what actions are available and reduces the number of clicks needed to take action.

If you use tags, you can now delete tags that are no longer needed. This helps keep your tag list organized and easier to manage over time.