We know that when something isn't working, the last thing you want is a slow support experience. That's why we've introduced Grant Temporary Support Access, a new feature that lets you give our Support team a time-limited window into your TimeZest account so we can investigate issues and reproduce bugs directly in your environment. No more lengthy back-and-forth trying to describe configurations or share screenshots. Simply open your profile menu, click , choose a duration of 24 hours, 48 hours, or 3 days, and our team gets to work. You stay in full control the entire time, with the ability to revoke access whenever you'd like before the window closes. It's faster support, with full transparency and zero compromise on your account security.

Learning more here: http://help.timezest.com/en/articles/15033851-grant-temporary-support-access

You can customize the subject line of the calendar invite TimeZest sends to your clients when they book an appointment.

Until now, the calendar invite subject was fixed. Your clients saw whatever TimeZest generated automatically, with no way for you to adjust it. For many of you, that meant invite titles that felt too "support-y" for sales appointments, included ticket number formats that triggered PSA email processing, or simply didn't reflect how your MSP communicates with clients.

Many TimeZest customers voted on this request and told us the same thing: the calendar invite is a client-facing touchpoint, and it should look and feel like it came from your business.

Every appointment type now has an editable Calendar Subject field. You can write your own subject line, use dynamic variables to pull in contextual details, or combine both.

Learn how to set it up here: http://help.timezest.com/en/articles/15033573-customizing-the-calendar-invite-subject-line

You can now create a TimeZest appointment directly on behalf of a client without sending a scheduling link. When a client already knows the date and time they want to meet, simply open Calendar HQ or the TimeZest pod, insight, or tab inside your PSA ticket, fill in the details, and book it on the spot. All the same actions fire as they would for a self-scheduled appointment, including confirmation notifications, calendar invites, conference links, and ticket updates. No more working around your PSA's native calendar tools.

Learn how to set it up here: https://help.timezest.com/en/articles/15033186-creating-an-appointment-manually-in-timezest

Calendar HQ:

From the ticket's pod:

The Users page now supports bulk actions, allowing administrators to activate licenses, deactivate licenses, or delete multiple users simultaneously from a single selection.

Calendar HQ now supports custom color assignment per calendar source, making it easy to distinguish appointments from your PSA, Microsoft 365, and TimeZest, at a glance.

We have improved how the product looks and works to help you manage your team’s schedules more quickly and with less effort:

We updated the calendar layout so individual appointments are easier to distinguish at a glance. This reduces visual clutter and helps you spot the right appointment faster, especially on busy schedules.

We are beginning to introduce adding color to appointments to make their source more obvious. In this release, all TimeZest-scheduled appointments appear in yellow. In an upcoming release, you will be able to set your own colors based on where the appointment came from, such as your PSA or Outlook. This will make it easier to understand context without opening each appointment.

You can now select existing teams to view their calendars directly in Calendar HQ. This allows you to quickly switch between teams without manually changing filters, making it easier to manage schedules across multiple groups.

Common appointment actions such as Reschedule, Reassign, and Cancel are now displayed more prominently in the appointment flyout. This makes it clearer what actions are available and reduces the number of clicks needed to take action.

If you use tags, you can now delete tags that are no longer needed. This helps keep your tag list organized and easier to manage over time.

With the introduction of Calendar HQ, not only can your clients reschedule appointments, your users will also have the ability to reschedule too:

The scheduled user on the appointment will receive a confirmation email when the appointment gets scheduled by the user and also when the appointment gets rescheduled.

We're introducing a new variable in the email templates that allows you to distinguish who rescheduled the appointment; whether it's your client or someone on your team. The new variable, called "Person Who Rescheduled (Client or Technician)" can be used in any editable email template where you'd want to indicate who rescheduled the appointment such as a "rescheduling confirmation" template:

We’re excited to announce the release of Single Sign-On (SSO) integration in TimeZest! This highly anticipated feature enhances security and simplifies access by allowing your team to log into the TimeZest app using their existing Microsoft Entra ID credentials, eliminating the need for separate passwords or fragmented access. With centralized authentication through Microsoft Entra ID, your organization gains a seamless and secure login experience across the board.

Implementing SSO in your TimeZest account not only boosts security and compliance, but also streamlines IT operations by reducing administrative workload and simplifying user provisioning. It’s a smart move for growing teams aiming to scale efficiently and securely. Ready to enable SSO? Visit our Help Center for detailed setup instructions and everything you need to get started.

We’ve just made joining TimeZest-scheduled meetings even easier - Microsoft Teams dial-in numbers and phone conference IDs are now automatically included in meeting invitations. Your clients and prospects can now join scheduled calls by simply dialing in - perfect for those on the go or without Teams access.

Both the Default Confirmation Email and the Default Technician Confirmation Email now include the Teams Dial-in Number and Teams Phone Conference ID, with clear instructions to help participants join via phone:

If you use custom email templates, you can easily add these new variables. Just insert the new variables wherever you’d like the dial-in info to appear:

Using Workflow mode for appointment types? We suggest to include dial-in details in the “Add a note to a ticket” action or any step where clients need access to this information:

We’re excited to announce powerful new enhancements to the , designed to help our integration partners deliver smarter and more tailored scheduling experiences for you.

With this latest update, integrated solutions like Thread, Pia, and others can now dynamically customize appointment requests with:

These enhancements allow integrated tools to be more responsive to your workflows – offering better control, faster booking, and improved collaboration.

We're committed to continuously improving how TimeZest fits into your day-to-day tools – making scheduling effortless, no matter where it's happening.

If you're interested in learning more about the TimeZest APIs, visit TimeZest API Documentation.