We’ve just made joining TimeZest-scheduled meetings even easier - Microsoft Teams dial-in numbers and phone conference IDs are now automatically included in meeting invitations. Your clients and prospects can now join scheduled calls by simply dialing in - perfect for those on the go or without Teams access.

Both the Default Confirmation Email and the Default Technician Confirmation Email now include the Teams Dial-in Number and Teams Phone Conference ID, with clear instructions to help participants join via phone:

If you use custom email templates, you can easily add these new variables. Just insert the new variables wherever you’d like the dial-in info to appear:

Using Workflow mode for appointment types? We suggest to include dial-in details in the “Add a note to a ticket” action or any step where clients need access to this information:

We’re excited to announce powerful new enhancements to the , designed to help our integration partners deliver smarter and more tailored scheduling experiences for you.

With this latest update, integrated solutions like Thread, Pia, and others can now dynamically customize appointment requests with:

These enhancements allow integrated tools to be more responsive to your workflows – offering better control, faster booking, and improved collaboration.

We're committed to continuously improving how TimeZest fits into your day-to-day tools – making scheduling effortless, no matter where it's happening.

If you're interested in learning more about the TimeZest APIs, visit TimeZest API Documentation.

in TimeZest is a powerful new way to manage access and permissions within your account. With RBAC, you can now assign users to predefined roles such as Admin, Dispatcher, User, or Finance, each with tailored access to features and settings based on responsibility. This streamlines team management, enhances data security, and ensures that users have exactly the access they need.

Implementing RBAC in your account allows you to reduce risk, enforce internal policies, and scale your operations with confidence as your team grows. Whether you're onboarding new staff, segmenting responsibilities, or maintaining compliance, RBAC makes managing permissions simple and consistent.

To help you get started, we've put together a comprehensive guide in our Help Center. Read the documentation here for step-by-step instructions on configuring roles in your account.

When a ticket has an upcoming TimeZest appointment or scheduling request but your client no longer needs it and the ticket gets closed, TimeZest will now automatically cancel the upcoming appointment(s) or scheduling request(s) so your client won't mistakenly join the appointment that still appears on their calendar.

The new setting can be found within each appointment type's setting under the Schedule Options section (when in mode):

Or if the appointment type is converted into mode, you will see the new trigger called "When the associated ticket is closed with upcoming appointments or schedule requests":

We suggest to add these two actions into the Workflow trigger:

TimeZest will run a check on tickets that are in a status that is considered "Closed" and has an appointment that is about to start within 1 hour.

TimeZest will also run a on tickets that are in a status that is considered "Closed" and has an appointment that is about to start within 10 days.

If any of the two conditions above are met on the ticket, then the appointment will be cancelled:

Also, a note will be added to the ticket indicating that the appointment or scheduling request has been closed:

For more information, check out the Help Center article.

We updated the process of inviting multiple users into your TimeZest account. TimeZest will pull the users from your PSA and from your Microsoft 365 tenant allowing you to select which user you would like to invite as well as setting their permission level.

Once invited, the users will receive a TimeZest invitation email to complete the setup.

Calendar HQ is a calendar view within the TimeZest app that allows you to see appointments from your user's PSA and Outlook calendar in a single view.

: Your TimeZest account must be on the in order to use Calendar HQ.

With Calendar HQ, you can:

See all appointments in a Day view:

See all appointments in a Week view:

Click on an appointment to quickly see details in a flyout:

Cancel, Reschedule, or Reassign a TimeZest-scheduled appointment:

The HubSpot integration with TimeZest has just been released adding two new actions to apply to your appointment types:

When a prospect uses TimeZest to schedule an appointment with you and their contact information does not exist in HubSpot, TimeZest will use their information in the scheduling request form to create a new company and contact record in HubSpot.

The appointment details such as meeting time and date, host, attendee, and description will be added to the HubSpot Meeting, giving you the details you need to be prepared when meeting with the prospect or client.

To get started, here is a link to our Help Center docs: https://help.timezest.com/en/collections/9909315-hubspot

gives you the ability to set a maximum number of appointments to be scheduled on your calendar per day.

For example, using the screenshot above, if you send a scheduling request using the appointment type to multiple clients, you can set the 15-minute Phone Call appointment type to allow up to 3 of these appointments to be scheduled by your clients in a single day.

When that maximum number has been reached, the next client who tries to schedule a 15-minute Phone Call will not see that day as available and will have to choose another day to book an appointment.

This setting applies to both individual users and the users within a team, meaning that each team member will each get a maximum number of appointments to be scheduled per day.

TimeZest buffer times have been improved with a new capability to add the buffer times to your calendar so that other appointments cannot be scheduled during those times.

You will have a choice to enable the buffer times to be added to your calendar for the buffer periods either before the appointment, after the appointment, or both.

Once this capability is enabled, your calendar will now have a matching entry before and/or after the appointment. For example, if the appointment creates a ConnectWise schedule entry for the appointment, a matching schedule entry for the buffer will appear next to the appointment.

TimeZest now integrates with BambooHR.

With this integration, any approved PTO in BambooHR will be considered as in TimeZest when offering appointments to end users.

: The BambooHR integration with TimeZest requires that the feature is enabled in your BambooHR account in order to get the employee information.

Setup is simple:

We'll do the rest!