Feature Requests

Currently, the landing page that allows for meeting bookings is very simple and small. We would like to be able to create a custom landing page or embed that landing page in our website.

Add support for logging into TimeZest using Azure AD as the identity provider.

Monitor ticket status via webhooks, and automatically cancel any future appointments that have been created for the ticket when the ticket is closed.

We have a paging system when tickets are scheduled. It would be great to have an option to update the tickets due date for the time a client has selected.

It would be great if we could set up appointment type that are only available for certain users (or a group of users). Different job functions need different appointments and it doesn't make sense for everyone to sort through the ones they don't need.

It would be great to only show certain appointment types by board.

Since CW Manage can use BOTH Meeting Invites and recurring ticket templates, it would be nice to allow meeting recurrence in TimeZest. This should be configurable on the appointment type. Example: If we wanted to establish a weekly/monthly/yearly appointment with a contact (i.e., QBRs), it would be nice to send them an invite to a specific appointment type that would be recurring and they can select the day of the week (starting with the first date) and the time.

When a ticket in CWM is closed, all the schedule entries associated with it are marked as done. At present, TimeZest does not consider this done status when looking for free time to schedule appointments, but an option could be created on appointment types, like the existing "Schedule over tentative appointments" which would do this.

We are using the Teams app dark theme with CloudRadial and we also have Tz widget embedded into some CR order forms. Unfortunately Tz does not render well in dark mode so we have to modify the background to white in the embedded code, so that the calendar widget is readable

Allow appointment types to be configured with dropdown(s) that can be configured. Examples: Prompt - How would you like to be contacted Choices - Phone Call, Teams Call, Chat Based on the dropdown, it would then impact the ticket generation. IE, if you select the "Teams" contact method, it generates a teams meeting. Another cool idea is to have a location dropdown from the sites listed in CWM. Then, run a check for the drive time between the location selected, and the resources assigned office. Then automatically add buffer time for an onsite appointment before and after an appointment.