S
Sarah Dockendorf
Ability to set a minimum number of technicians available before offering time to client.
Scenario based on attached example:
  • You have a team of 4 technicians that operate in a phone queue
  • Supervisor would like to have any 1 of the 4 technicians available to answer incoming customer calls
  • 3 of 4 of the technicians are already booked at 8:45 AM
  • Offering 8:45 AM to the client would book 4 of 4 technicians and prevent any availability in the phone queue