Feature Requests

Add additional languages to TimeZest, as well as support for local time/date formats - particularly for the customer-facing parts of the interface.

It would be really handy to have an Outlook plug-in whereby you can create a dynamic link based on a set of variables. For instance, if I wanted to schedule a call for X many days in advance, for an X time, with X time buffer. That would be useful!

At the moment, TimeZest doesn't check if a ticket is open or closed before updating to the configured no-response status, which can lead to abandoned or closed tickets being reopened. TimeZest should check tickets, and only update the status if the ticket is still open when the configured no-response time has passed.

At the moment, when a buffer time is configured, TimeZest ensures that there is that amount of free time before or after the appointment when it is scheduled. But there's nothing which enforces the buffer times are kept free, and sometimes other appointments can be made in the buffer. TimeZest should have the option to create additional schedule entries for the buffer periods to ensure they are blocked off in the calendar.

An optional setting that limits the number of times a specific appointment type that can be scheduled in a day.

A workflow action which could send a customizable message to the scheduled team member (where we can associate them with a Microsoft Teams account). This could be used, for example, to send a reminder in Microsoft Teams to the scheduled user15 minutes before an appointment they have.

An option to manually specify either a date or a date range when sending a scheduling request to a client. For example, I would like to book a strategy session with a client in September. Sending them a link that just gives them options in September or a date range in September that I specify, would be great.

Please expand the current User & Board search capabilites. Currently, you can only search for a specific board or user/that 'starts with'. We have 40+ pages of users. Can we have a means to filter only active users & only configured boards?

Would like the ticket to get a note when a reminder email is sent. We are using Autotask.

Currently when the service call is scheduled it just adds the appointment name as the description for the service call. This is fine if you are in the ticket but if you are looking at your Service Calls as a whole it is hard to tell what Service Call is for what ticket. Is it possible to have the Service Call description include a ticket title?