Feature Requests

Add support for logging into TimeZest using Azure AD as the identity provider.

Right now the Teams meeting integration does not include call-in numbers, even if the resource is assigned a M365 audio conferencing or M365 Business Voice license. It would be a big help if the Teams meeting integration supported call-in numbers per the assigned resource's license level.

If I wanted accounting team to have access specifically to "Account and billing" option and nothing else. Currently there is no way to do this

we would like to have a timezest account between administrator and user that is read only / can export the requests CSV.

Monitor ticket status via webhooks, and automatically cancel any future appointments that have been created for the ticket when the ticket is closed.

Sometimes we are in [verbal/email] communication with the customer and they ask us to change the meeting time for them. It would be nice to be able to do this from the CW Pod and right now the only option we have is to cancel and then send a new scheduling request. For our techs to be able to manually change the meeting time would be fantastic. Maybe just add an additional button in the Cancel dialogue to Change.

It's sometimes necessary to assign a scheduled appointment to a different tech, for example because the tech is sick on the day. TimeZest should allow dispatchers to reassign an appointment to another resource (free at the same time), and notify the customer of the change (including updated video call URLs etc).

It would be great to be able to see a full calendar of all scheduled appointments within a single view within TimeZest. Include filter options for All, Team, User, etc.

Add additional languages to TimeZest, as well as support for local time/date formats - particularly for the customer-facing parts of the interface.

It would be really handy to have an Outlook plug-in whereby you can create a dynamic link based on a set of variables. For instance, if I wanted to schedule a call for X many days in advance, for an X time, with X time buffer. That would be useful!