Automatically cancel any appointments when a ticket is closed. | Voters

Automatically cancel any appointments when a ticket is closed.

Jason Langenauer

Monitor ticket status via webhooks, and automatically cancel any future appointments that have been created for the ticket when the ticket is closed.

April 10, 2020

Jason Casuga

Merged in a post:

Stop Reminders to Schedule on Completed State tickets

Kathe Hewitte

If a ticket is in a completed state, do not send reminders to schedule. I am finding that our clients are being helped without actually scheduling and the resource puts the ticket in completed status without thinking to cancel the pending scheduling request.

July 13, 2023

Jason Zurro

I hope this is feature that would come soon, as I schedule out many rmm tickets to get in touch with users, but sometimes they call back and I can work the ticket there. Once closed I forget about it, and it is on my calander. It is a pain to have to see it on the schedule, open the ticket and realize that it was taken care of long ago. This also opens me up to users not being able to schedule at that time.m

Tyler Lesmeister

Will we be seeing this anytime soon? This is essential and would greatly improve the TimeZest functionality.

Patti Jones

I agree with Kathee - any completed status as our technicians use that status and our coorinators change to Closed. We have had more than one situation where the ticket is closed and time zest changes the status to No Response to customer and send the email even though we've been there. So not a good experience for the customer.

Shaikh Daniaal

Completely agree, this as an essential feature.

Jeremy Becker

Would love to see this, as commented below, to move tickets to a Completed status (or make it configurable)

Dan Wintin

Completely agree with this request.

Kathe Hewitte

I would request any Completed Status, not just closed. Our technicians do not close tickets, they put them in Completed and ticket closers sometimes do not get to them to "Close" for a couple days.

Damian Bailey

Here's the feature request that James mentions: https://timezest.canny.io/feature-requests/p/automatically-cancel-any-appointments-when-a-ticket-is-closed

James Riley

I like this idea but I think it dovetails with another feature request that is to cancel any schedules when a ticket is closed.

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