We’ve just released one of our most common feature requests: the ability to set the times when an end user can set an appointment on the appointment type. This means you can now do things like have appointments that can only be booked before lunch, or only on Wednesdays, or have specific appointment types which can be booked outside of normal business hours.
If you’re on a paid TimeZest plan, you’ll see a new configuration section for each appointment type, called "Appointment Type Schedule" (see image).
Here, you can configure the days and times where that particular appointment type can be booked. By default, this option has been left turned off, so until you add a schedule to an appointment type, TimeZest works exactly as it always has.
You may be wondering how an appointment type schedule interacts with the availability set for your users. This can be configured to operate in one of two ways:
- TimeZest can
combine the availability, only offering appointments where both the resource and appointment type are available. For example, if Sarah is configured to be available between 8am and 3pm every day, and an appointment type is configured to be scheduled between 12 noon and 5pm every day, then TimeZest will only offer appointments where these overlap - so between 12 noon and 3pm. TimeZest has validation checks in the pod to find “impossible” scheduling configurations, so you won’t ask a customer to schedule where there are no possible times for them to book.
- TimeZest can
ignore the availability of the resource being scheduled and only use the schedule defined for the appointment type. This can be used, for example, to offer appointments such as out-of-hours service windows which you only want to selectively offer in particular circumstances.