Feature Requests

At the moment, TimeZest doesn't check if a ticket is open or closed before updating to the configured no-response status, which can lead to abandoned or closed tickets being reopened. TimeZest should check tickets, and only update the status if the ticket is still open when the configured no-response time has passed.

We are using TimeZest to send invites to candidates to schedule their interview. Currently Company is a required field. Since these people aren't going clients there is no need for a company to tie into ConnectWise, they all get added to a Catch All. Because we have specified the company in the Appointment Type, it is forced, and thus asking the end-user to specify it is superfluous and in this case, confusing.

We want to have a generic URL on our ticket templates to book a call. We currently integrate the ticket owner in the Email Format in Manage, but the problem is the owner can change between the email being sent and the user clicking it! Ideally, the booking link should pick up the Ticket Owner (if we set it to) so that it would always assign to the right person.