Update Ticket Due Date when scheduled
under review
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Sean Mansell
We have a paging system when tickets are scheduled. It would be great to have an option to update the tickets due date for the time a client has selected.
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Jason Casuga
under review
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Matt
This feature would be a great addition, having TZ update the task or ticket's end date/due date based off of the scheduled appointment! Some of our techs like to move that date out when they have a scheduled call with clients.
Jason Casuga
Merged in a post:
Update ticket's due date based on end of service call
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Nathan Ma
Our Autotask workflow is partially based off of due dates, with us building in systems to catch when tickets are still in a scheduled status past the end of their due date. It'd be ideal if TZ could update the task or ticket's end date/due date based off of the scheduled appointment.
Roberta Piket
We need this too!
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Huck
Yes please!!! a checkbox or on/off slider to allow TimeZest to update DUE field in the ticket for the scheduled event.
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Damian Bailey
Sean Mansell our team uses due dates in a "unique" way - but matching exactly what you're talking about. We could use this feature too, but I'm not sure how many other votes you might get. Good luck!
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Sean Mansell
Damian Bailey: Thanks, lets hope others see the value. I checked to see if I could workflow around it, but the options required just are not there. I believe it's a fairly straightforward API code.
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Brian Weiss
+1 here - we use the due date field as a "next action" reference so we can have our tickets prioritized by due date. There is a lot that can be done here including moving the due date to current date should an appointment get cancelled, or changing the due date if an appointment is rescheduled to another date/time.
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Damian Bailey
Nathan Ma we actually do something similar in ConnectWise - (I don't like it, but hey that's how we do it) and could actually use this functionality, too.