Toggle between Dispatcher View & Tech View
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Jared Smith
A quick toggle button in dispatch hq that allows users to toggle between dispatch view and tech view to help with workflows in smaller teams. We enjoy the tech view to focus on "our" tickets, but when also wearing a dispatcher hat, when covering for another, or for dual-role needs, this would be an awesome feature.
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Jason Casuga
Jared Smith: There is a "Backup Dispatcher View" permission that displays both the Dispatcher's view and the Tech's view together so the person wear both hats can see both views of Dispatch HQ at the same time.
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Jared Smith
Jason Casuga
I mean that’s nice but how do I, as an admin who wears all the hats, fit into this? I handle tickets, dispatch, and administer the system, so having permissions and views dedicated to this would help a lot. Built-in permissions are hard-coded in the system for an admin (you cannot move an admin to a different admin-edited role), so having a toggle would be the easier solution for someone like me.
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Jared Smith
Jason Casuga
I edited my previous reply for clarity.