We would like an "or" option for a choice for the client to schedule on a few reps schedules without having to create a team for every single combination of resources.
Our dispatchers would like to choose this live. Right now they can use the TimeZest Pod in ConnectWise to schedule Resource A & Resource B and that will look at their combined schedules and schedule them both. But if a dispatcher thinks the ticket can be handled by Resource A or Resource B, we would have to have a team created that includes those resources. We don't want to create more teams than the standard teams we have already.
Instead, we should be able to add both resources to the pod and select the "and"/"or" options to say do we want one or the other scheduled, or do we want all of them scheduled.