Reminders during business days only
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Bryan Little
It would be nice if the reminders didn't fire over the weekend or at least had the option to restrict it to business hours only. Pausing the timer for the weekend or something similar and resume it on Monday. Holidays too.
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A
Andy Miller
Completely agree this is needed. If a technician sends a Timezest on a Friday afternoon the ticket goes to no response Monday. Needs to be Wednesday on a 72 business hours response time
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Ariel Cidro
Any update on this?
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Shannon Gomes
I agree. 4 days that includes a weekend is only half the time!
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Ariel Cidro
Hope this feature gets added soon.
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Ryan Eckhoff
Something NEEDS to happen with this We have customers that are quite frustrated with this process and we are almost the point of ditching timezest because of it.
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Travis Springer
This would be hugely helpful. Automated email reminders during the weekend doesn't check the box of "great customer service". I understand the complexity of calculating business hours, but a simple "don't send emails on Saturday or Sunday" shouldn't be that hard. I don't even care about holidays at this point. Those are more understandable to customers.
Jason Casuga
Merged in a post:
Option to exclude weekends from the No-Response status count
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Jake Shipley
Currently when setting a No-Response status to close a ticket the 'after # of minutes/hours/days' counts weekends in the time. i.e. we set the timeframe to 4 days, if the notification is sent on a Thursday the client doesn't respond on the same day and then the client is off on the Friday the ticket will be closed automatically on Monday morning.
4 days feels like the right amount of time during the week so we do not want to up the number of days given, just pause it over the weekend.
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Jeff Marks
Please add this. I can imagine it greatly impacts quite a few businesses workflow.
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Melanie Halloran
Yes, we very much would love to see reminders/workflow paused on Saturday and Sundays.
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Sheryl Martin
I asked during the webinar today and this isn't going to happen. I was told that it is not possible to set this up.
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