In service desk, an engineer may be fully remote some days or available for onsite requests on others, it would be beneficial to be able to specify the appointment type (Onsite/Remote) and also specify calendar hours separately. This can vary by engineer.

For example, an engineer who is only doing remote work Monday and Wednesday would not show availability for onsite appointments being scheduled those days.

Current workarounds are to not to use TimeZest for these engineers to avoid onsite work being scheduled on remote work days, or create specific appointment types with limited availability for that particular engineer, and hope the team chooses those specific types when scheduling.

Another solution would be allowing per-engineer availability to be set on appointment types. (I'm open to other solutions if I'm missing a feature already present)