Custom message in appointment request
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Rob Gilbreath
When sending out an appointment request, the ticket summary gives some context, but often not enough (especially when the ticket is from an RMM monitor or otherwise was not user-generated). It would be extremely useful to be able to, when sending out an appointment request, type in a custom message explaining exactly what the meeting is for and what the recipient needs to be prepared for.
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Aaron Howe
This is so important to us. I keep having to email the client telling them why we are sending out the scheduling request. Example onboarding ticket with multiple tasks that require a meeting. We want to be able to schedule different things with different techs. I dont like to have to email directly to say. Hi I am sending you 3 different timezests, one to setup your new domain with Jerry, one to configure your anti phishing with Jon, and one to setup billing with Paul....
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Aaron Williams
This would be EXTREMELY helpful in terms of helping us to be better prepared with any specifics regarding the service requests outside of normal processes. Cannot emphasize what a bucket list item this would be