Automatic Reassignment to engineers of the same skill level
R
Ryan Klock
We leverage Hunt groups to produce max availability for our clients on easy/simple requests to schedule (MFA reset, pw reset, laptop staging, etc).
We also want to use a larger time block for onsite dispatch requests, allowing our clients to self-service their dispatch needs.
With scheduled sessions riddled throughout calendars, our clients do not see dispatch availability for weeks.
We are requesting a solution on automatically moving scheduled work, allowing a dispatch to be scheduled overtop of existing timezest meetings. Then move all scheduled events to members of the previously used hunt groups for remote session needs.
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