As a Timezest and Connectwise Manage User I would like to be able to view/export more of the "schedule request" data.
J
John Spengler
I have found myself in multiple situations where I have needed insight into groups of schedule requests and how they are being interacted with.
Most recently I can describe 2 situations:
- I wanted to understand length of time for internal resources between various stages of the schedule request. i.e. when was it sent, when did it hit follow-up and what day was the schedule date actually chosen. (evaluating response time.
- I wanted to understand for a particular "End User" how many times they rescheduled via the link. I hoped to export their list from the dashboard and see by ticket # how many instances of scheduling occurred for a single schedule request. - something along those lines
The data exists, however it is only interactable with by looking into the specific request's audit trail. This does not solve my problem of trying to identify trends or issues, it only provides information for specific circumstances.
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