We know that when something isn't working, the last thing you want is a slow support experience. That's why we've introduced Grant Temporary Support Access, a new feature that lets you give our Support team a time-limited window into your TimeZest account so we can investigate issues and reproduce bugs directly in your environment. No more lengthy back-and-forth trying to describe configurations or share screenshots. Simply open your profile menu, click
Grant Temporary Access
, choose a duration of 24 hours, 48 hours, or 3 days, and our team gets to work. You stay in full control the entire time, with the ability to revoke access whenever you'd like before the window closes. It's faster support, with full transparency and zero compromise on your account security. 
Learning more here: http://help.timezest.com/en/articles/15033851-grant-temporary-support-access